Return and Exchange Policy

At Bella Online, your complete satisfaction is our priority. We understand that sometimes you may need to return or exchange a product, and we strive to make this process as smooth and transparent as possible.

Return and Exchange Timeframes

🇧🇷 Orders Within Brazil

• You have 7 calendar days from the date you receive your order to request a return or exchange.
• This period complies with the Brazilian Consumer Protection Code, ensuring your rights are respected.

🌎 International Orders

• For orders shipped outside Brazil, the return or exchange request must also be made within 7 calendar days after delivery.
• Please consider the additional time required for shipping and customs processing in your country.

Product Condition Requirements

To qualify for a return or exchange, all products must meet the following conditions: - Perfect condition, without any signs of use. - Free from odors, scratches, dents, tears, or any indication of wear. - Retain their original packaging and labels intact.

Important Usage Guidelines

Returns or exchanges will not be accepted if: - The jewelry shows evidence of misuse or wear beyond normal handling. - Instructions for care and maintenance provided by Bella Online have not been followed. - The product has been exposed to improper storage conditions, chemicals, perfumes, saltwater, or physical damage such as drops or impacts.

These factors are considered improper use and void the right to return or exchange.

How to Request a Return or Exchange

1. Contact us via email at [email protected]
2. Include your order number and the reason for your request.
3. Once we receive your product, our team will carefully inspect it.
4. After approval, we will provide either a replacement piece or a refund, depending on your preference.

Our Commitment to You

Bella Online is committed to providing a fair and transparent experience for all customers, whether in Brazil or abroad. We appreciate your trust and look forward to serving you with the highest standards of quality and customer care.

For any further questions about our policy or assistance with your order, please do not hesitate to reach out to our support team.