Shipping and delivery policy

Shipping and Delivery Policy

Understanding our shipping and delivery policy is crucial for a smooth shopping experience. We ship throughout Brazil and internationally using trusted carriers and postal services to ensure your order arrives safely and on time.

Domestic Shipping (Brazil)

We offer reliable shipping across all regions of Brazil. Here are the key details:

  • Delivery Timeframe: Typically, orders arrive within 3 to 7 business days after payment confirmation.
  • Delivery Variability: The exact delivery time depends on your location and the shipping method you choose.
  • Tracking: Once your package ships, you'll receive a tracking code via email and/or WhatsApp to monitor your shipment's progress.

International Shipping

For customers outside Brazil, we provide international delivery with the following considerations:

  • Delivery Timeframe: Expect your order within 15 to 30 business days.
  • Factors Influencing Delivery: Times may vary based on the carrier and customs procedures in the destination country.
  • Tracking: International shipments also come with tracking details sent to you for transparency.

Important Customer Responsibilities

To avoid delays or additional costs, please note:

  • Ensure your shipping address is accurate and complete.
  • Someone should be available to receive the package at the delivery address.
  • If the package is returned due to incorrect address, recipient absence, or refusal by the carrier, any reshipping costs will be your responsibility.

Need Assistance?

If you have any questions or concerns about your order or shipping, our support team is ready to help:

By understanding and following these guidelines, you can enjoy a hassle-free shopping and delivery experience with us.